1) What kinds of photo files do you accept?
We accept high resolution digital photo files in jpg, tiff, or psd formats.
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2) What is the minimum resolution the photos need to be?
All photos sent need to be in digital format at minimum of 1200x1600 pixels. A minimum of 300 dpi is required.
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3) What are my choices of photo paper?
Choices of photo paper include:
- Kodak Professional Endura Photo Paper in Lustre/Matte
- Kodak Professional Endura Photo Paper in Glossy
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4) Can I have a custom design created?
Yes! We charge a nominal fee of $25 to create a custom design for you. Your satisfaction brings us joy. Together we will create the
design you want. You have 48 hours to cancel your custom order to receive a refund of the $25 fee. After 48 hours there are no refunds because
production of the design has already begun.
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5) What payment methods do you accept?
Credit card, debit card, and bank drafts are accepted through Paypal. You do not need a Paypal account. All transactions are secure
and protected through Paypal.
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6) Do you include envelopes?
Yes, currently with every order placed we are including envelopes at no additional cost to you.
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7) Do you have announcements for twin/multiple births?
Yes! Any of our designs may be adjusted for twin/multiple births. We also create custom designs for any event. See the FAQ on Custom Designs.
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8) Do you have announcements for adoptions?
Any of our designs can be used as adoption announcements. Please specify changes or additions to existing text on your order form.
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9) How long will it take to get my announcements?
We email an initial proof of your announcement within 48 hours. Once we receive your approval the proof is sent to print. It takes an average of 4-7 business days for you to receive your order once it is mailed off. We send all U.S. orders by USPS Priority Mail with tracking so that you may track your order.
Priority mail tracks when the package has been received to be shipped and any delivery or attempted delivery to the customer. Tracking numbers are included in our email correspondence once your order is mailed. You are encouraged to buy the optional insurance provided by USPS. The cost is nominal for the peace of mind. The option is given on the order page and the additional shipping cost is based on purchase price of cards. Please consult www.usps.com for rates. Once the package is turned over to USPS I have no control over how it is handled. International customers please contact info@rosewaterphoto.com for order and mailing options.
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10) How do I cancel an order?
You must cancel your order during the proofing stage at the very latest. Otherwise, it is too late to cancel once you have approved the proof
and it has been sent off for printing. There are no refunds during the printing stage. If an order is cancelled after a proof has been created there is a
handling charge of $15 and all other monies will be credited to your credit card, debit card, or bank account.
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11) Do you have questions that are not answered here?
Email us at info@rosewaterphoto.com
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